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Frequently Asked Questions
Residential and Commercial Cleaning; Disaster Restoration in Northern Virginia
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Are the chemicals used harmful?
All of the cleaners we use are non-toxic and safe to use in homes or businesses.
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Can you fix indentations from heavy furniture?
Not always. Most times the padding underneath has been crushed by the weight of the furniture.
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Can your process remove pet urine smell from my carpets?
Yes, we can remove urine from the carpet. We can not remove it from the padding itself though.
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Do I have to be present the entire time that the cleaning takes place?
No, our professional team members are in homes and businesses alone every day. We do ask that someone meet us when we start the work so we can answer any questions you may have and show us any areas you are concerned about.
Yes, we move all moveable furniture like tables, sofa, chairs, etc.... The only items we can not move are large items like pool tables, pianos, china cabinets, entertainment systems, etc.
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How long does it take to dry and when can I walk on my carpet?
The carpet will be damp to the touch and should be completely dry within 6 to 12 hours depending on the degree of soil and airflow in your home or business. You can walk on your carpet as soon as we finish cleaning it.
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How long does the carpet cleaning process take?
The time it takes to clean varies with each job depending on amount of areas to be cleaned and degree of soil. On average, we are in the home for about 1-2 hours.
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How often should I clean my carpets?
Major carpet manufacturers recommend having your carpets cleaned every 12 to 18 months depending on traffic.
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My carpet has bleached or faded spots. Can you correct that?
No, unfortunately we cannot. Bleach removes the dye from the carpet and causes a permanent discoloration.
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What are your payment terms?
Payment is due that day upon completion of the job for residential homes and net 30 for commercial buildings. We accept cash, check, Visa or Mastercard.
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What is the cleaning method you use?
We use the method recommend by major carpet manufacturers and the one we have found to provide the best cleaning which is the hot water extraction method commonly referred to as "Steam Cleaning".
We also provide a Low Moisture Shampooing method also know as "Dry Cleaning".
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Why should I choose your company over other local carpet cleaning companies?
We will give you professional service at a competitive price and if you are not completely satisfied, we will come back and redo the work with no questions asked. The majority of our customers are previous customers that we help year after year.
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